21 ways to defuse anger and calm people down
(DVD)
Published
Boulder, CO : CareerTrack Publications, 2008, c1996.
Status
Description
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Also in this Series
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Copies
| Location | Call Number | Status |
|---|---|---|
| Cornwall Public Library - Adult Professional Collection | DVD 152.47 21 | On Shelf |
More Details
Published
Boulder, CO : CareerTrack Publications, 2008, c1996.
Format
DVD
Physical Desc
2 videodiscs (179 min.) : sd., col. ; 4 3/4 in. + workbook (38 pages ; 19 cm.).
Language
English
UPC
034854210407
Notes
Creation/Production Credits
Directed by Matthew A. Keller ; produced by Billy Reilly.
Participants/Performers
Presenter, Michael Staver.
Description
You've had it happen to you: Someone erupts and you sit there speechless, your own emotions "flood" and you're left feeling frustrated and angry. You've seen it happen to others: Disputes bring your workplace to a halt - and mishandled anger damages relationships and stifles teamwork. But the good news is: You can learn to manage other people's anger and turn it into a catalyst for positive change, with the help of this video training program. You'll discover dozens of anger-reducing techniques you can use with your co-workers, customers, employees, and bosses. Seminar before an audience, accompanied by dramatizations. Offers 21 tools and techniques for dealing with anger in the workplace. Volume 1, how to deal with confrontation, how to react to silence, how to keep yourself calm, and how to concentrate on solutions. Volume 2, things to do before jumping into an angry situation, recognize and reduce conflict conditions, finding a neutral environment, how to handle hostility.
Target Audience
MPAA rating: Not rated.
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Citations
APA Citation, 7th Edition (style guide)
Staver, M., Keller, M. A., & Reilly, B. (20081996). 21 ways to defuse anger and calm people down . CareerTrack Publications.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Staver, Michael, Matthew A. Keller and Billy. Reilly. 20081996. 21 Ways to Defuse Anger and Calm People Down. CareerTrack Publications.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Staver, Michael, Matthew A. Keller and Billy. Reilly. 21 Ways to Defuse Anger and Calm People Down CareerTrack Publications, 20081996.
MLA Citation, 9th Edition (style guide)Staver, Michael., Matthew A Keller, and Billy Reilly. 21 Ways to Defuse Anger and Calm People Down CareerTrack Publications, 20081996.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.